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商品編號： 9-305-048 出版日期： 2004/09/24 作者姓名： McFarlan, F. Warren;Delacey, Brian J. 商品類別： Other 商品規格： 20p 再版日期： 2005/06/22 地域： 產業： 個案年度： 2004 - 2004
商品敘述：
Focuses on a major transformation of Otis Elevator''s infrastructure. Led by the CEO, this transformation represents a remarkable long-term reengineering of all the processes of the firm to drive its operating costs down and service image up. The transformation is the continuation of a process that has been going on for more than 20 years. This case is accompanied by a Video Short that can be shown in class or included in a digital coursepack. Instructors should consider the timing of making the video available to students, as it may reveal key case details.
涵蓋領域：
Business process reengineering;Executives;IT management;Managing employees;Asset management;Organizational change;Knowledge management
相關資料：
Video Supplement, (9-305-707), 0p, by F. Warren McFarlan, Brian J. Delacey;Case Teaching Note, (5-306-086), 6p, by F. Warren McFarlan;Video Short, (7365), 0p, by F. Warren McFarlan, Brian J. Delacey;Spreadsheet Supplement, (XLS148), 0p, by F. Warren McFarlan, Brian J. Delacey
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